Reference

Terms That Govern Your cb88 Account

These terms set out what you agree to when you open and use a cb88 account — covering deposits via bKash, Nagad and Rocket, how we handle your wallet, and what applies in your region.

Account EligibilityPayment TermsbKash · Nagad · RocketRegional AccessAccount Conduct
cb88 Terms That Govern Your cb88 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is available through the channels below. For account-specific queries — including payment disputes involving bKash, Nagad, or Rocket — have your registered mobile number ready when you get in touch.

Live Chat Open the chat window from any page on cb88. Responses cover account terms, payment queries, and eligibility questions.
Email Support Send detailed terms or account queries to our support address. Include your account ID and the specific clause you are asking about.
Help Centre Our help centre at cb88 has written answers to common terms questions, including wallet verification and account closure steps.
HOW WE OPERATE

How We Apply These Terms Fairly

We apply these terms consistently across all accounts. If you believe a decision affecting your account was made in error, you have the right to raise it with our support team and receive a written response. Here is how we handle the areas that matter most.

Account Security

Your account is tied to your registered mobile number. Any login from a new device triggers an OTP check to confirm it is you.

Data Handling

We hold only the information needed to operate your account and process payments. We do not sell your data to third parties.

Term Changes

When terms change, we send notice to your registered contact before the change takes effect. You can close your account if you do not agree.

Dispute Process

Raise a dispute through live chat or email. We aim to acknowledge within one business day and resolve payment disputes with reference to wallet transaction records.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account access, payments, and what happens if something goes wrong.

Account eligibility depends on your age and the laws of your location. Access is available only in regions where such services are permitted. It is your responsibility to confirm this before registering.

If a bKash transfer does not reflect after the standard verification window, contact support with your bKash transaction ID and registered mobile number. We will match it against our payment records.

No. Deposits and withdrawals must come from a wallet registered in your own name. Transactions from third-party wallets are held pending identity verification and may be returned.

We send a notification to your registered contact details before any change takes effect. You can also check the current version of these terms at any time on cb88.

Contact support via live chat or email and request account closure. Any verified balance will be returned to your registered wallet — bKash, Nagad, or Rocket — before the account is closed.

Submit a written dispute through email or live chat, referencing the specific term you believe was applied incorrectly. We will respond with a written explanation based on your account and transaction records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.